Warranty

At Somi Gold, we understand the importance of quality and reliability when it comes to automatic watches. That's why we offer a comprehensive 1-year warranty on all our automatic watches, including the Diamond Frosted Galaxy Dust and the Frosted Galaxy Dust Arab Edition.

Our warranty is designed to give you peace of mind and protect your investment. Here's what you need to know:

1. Coverage

Our warranty covers any defects in materials or workmanship that may occur within the first year of your purchase. This includes issues with the movement, dial, hands, and crown of the watch.

2. Exclusions

While our warranty provides extensive coverage, there are a few exclusions to keep in mind. The warranty does not cover:

  • Normal wear and tear
  • Damage caused by accidents, misuse, or negligence
  • Water damage, unless the watch is explicitly labeled as water-resistant
  • Damage caused by unauthorized repairs or modifications

3. Claim Process

If you believe your watch is covered under warranty, please contact our customer support team at support@somi-gold.com. They will guide you through the claim process and provide you with instructions on how to return the watch for evaluation.

Once we receive your watch, our team of experts will carefully assess the issue and determine if it falls within the warranty coverage. If it does, we will repair or replace the watch free of charge.

4. Limitations

Our warranty is valid only for the original purchaser and is non-transferable. It does not cover any additional costs, such as shipping or customs fees, that may be incurred during the claim process.

Furthermore, please note that our warranty does not extend to any accessories or straps that may come with the watch. These are considered separate items and may have their own warranty terms.

At Somi Gold, we are committed to providing you with exceptional timepieces that stand the test of time. Our 1-year warranty is a testament to our confidence in the quality and craftsmanship of our automatic watches.

Should you have any further questions or concerns about our warranty, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your complete satisfaction.