Shipping & Returns

When it comes to shipping and returns, Somi Gold is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your order in a timely manner and ensuring your satisfaction with your purchase. That's why we have implemented a comprehensive shipping and returns policy that prioritizes your needs.

Shipping

At Somi Gold, we offer fast and reliable shipping options to ensure that your order reaches you as quickly as possible. We work with trusted shipping partners to deliver your package safely and securely. Our shipping rates are competitive, and we strive to provide the best value for your money.

Once your order is placed, our team works diligently to process and ship it within the specified timeframe. You will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. We aim to deliver your order within the estimated delivery time, but please note that unforeseen circumstances may cause slight delays.

If you have any special shipping requests or require expedited shipping, please contact our customer support team. We will do our best to accommodate your needs and provide you with a customized shipping solution.

Returns

At Somi Gold, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. You can return your item within 14 days of receiving it for a full refund or exchange.

To initiate a return, simply contact our customer support team and provide them with your order details. They will guide you through the return process and provide you with a return authorization number. Please ensure that the item is in its original condition, unused, and with all tags and packaging intact.

Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything is in order, we will process your refund or exchange within a reasonable timeframe. Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs.

If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide you with the best possible shopping experience.